Question 1

How do I get in contact?

Accepted Answer

Please fill out the contact form on the homepage and I will be in contact via email with next steps!

Question 2

How long does a design take?

Accepted Answer

Kate Creates is a bespoke design service and lead times can differ depending on the job type, so please enquire with plenty of time ahead of your special event or brand deadline. After a deposit is received for wedding stationery, your design proposal will be with you in 4-6 weeks (standard) however this timeline may increase during busy periods. You will be notified of the current timeframe upon enquiry. If you require a faster turnaround time, rush-fees may apply totalling 25% of the overall cost.Once your final balance has been paid, your stationery will be in print production for 7-10 days. Special finishes may extend this time-frame. UK orders will be sent via Royal Mail Tracked services. International orders will be sent via DHL International Economy, and usually take around 2 weeks from door-to-door. Additional taxes and duties may be applicable upon delivery, and are the responsibility of the customer.Your tracking reference will be provided at the time of posting. Although rare, occasional delivery delays may occur which are unfortunately outside of my control.

Question 3

What are your prices?

Accepted Answer

A price guide can be found in the top right of my homepage. It is important to note that this is a guide, and a personalised quote will be provided after an initial enquiry has been made.

Question 4

When should I enquire?

Accepted Answer

Kate Creates is a bespoke design service and lead times can differ depending on the job type, so please enquire with plenty of time ahead of your special event or brand deadline. Last minute requests can sometimes still be accommodated so please get in contact with clear timelines. I will always do my best to work to any specific deadlines you may have, so please communicate these at the earliest stage of your enquiry.

A guide to other design timelines can be found below:

Logo design: 4 - 8 weeks
Business cards: 2 - 4 weeks
Leaflets & flyers: 3 - 6 weeks
Promotional banners: 2 - 4 weeks

Ideal enquiry times can be found below:

Save the dates: 10 - 12 months before your event
Wedding invitations: 6 - 8 months before your event
Birthday invitations 2 - 3 months before your event
Menu cards: 3 - 4 months before your event
On-the-day signage: 3 - 4 months before your event

Question 5

What is included in the cost?

Accepted Answer

A bespoke design, print and delivery (if required) is included in my prices.

I can spend anywhere from 5-10 hours on a design (depending on the requirements) which includes artworking, prepping files and assembling any printed stationery. I love what I do, and I make sure I spend a generous amount of time working on your event or brand.

Question 6

Where do you ship?

Accepted Answer

I am based in the UK (mainland) but can ship all small stationery items internationally. Shipping costs may vary and will be included on your personalised quote after an initial enquiry has been made.

Unfortunately, I am not able to identify any potential tax / duty charges which may be applicable at the point of delivery.

Small stationery items include:

Save the date
Invitation suites
Thank you cards
Envelopes
Menu cards
Placenames

Question 7

What is the design process?

Accepted Answer

After a new enquiry is submitted through the contact form above, I will be in contact via email with a questionnaire for you to complete to help me gain a better understanding of your request.

Once this questionnaire has been completed, I will provide a personalised quote detailing the cost of your request. If you are happy to proceed, a non-refundable deposit totalling 50% of your final cost is required before the design process can begin!

I will next provide a moodboard / concept document detailing your design proposal. We will then work together to make any necessary changes to make sure you are 100% happy with the design.

After nailing the design, a final proof will be provided for you to check you are happy with the content. The remaining 50% payment is then due before sending to print.

Once the remaining payment has been made, I will prepare your artwork files and / or send them to print (if required). Shortly after this, you will receive your beautiful stationery in the post!

Frequently asked questions